385bet Privacy Policy

385bet is a trusted online betting and casino platform in Bangladesh. We maintain complete transparency in how we store and use the personal information you provide while using our services. This privacy policy explains what types of information we collect, how that information is used, who it may be shared with, and what rights you hold over your own data.

By continuing to use the 385bet website, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.

This policy may be updated from time to time. For any significant changes, we will notify you via your registered email address or through a notice on the website.

385bet collects various types of information in order to provide its services. This information falls into two main categories:

2.1 Information You Provide

When you register an account on 385bet or use our services, the following information is collected directly from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address (including district and division)
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Information and messages shared during contact with us

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and duration of visit
• Cookie and local storage data
• Referral URL (where you came from before arriving at our site)

385bet uses the information collected from you only for the following purposes:

• Account Management: To create, verify, and secure your 385bet account.
• Identity Verification: To confirm age and identity and maintain a safe gaming environment.
• Financial Transactions: To process deposits and withdrawals and prevent fraud.
• Service Improvement: To further improve our website and gaming experience.
• Customer Support: To resolve your issues via live chat and email.
• Promotional Communication: To send information about bonuses and offers with your consent.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To monitor and provide support for the prevention of gambling addiction.

We will never use your information beyond the purposes stated above. In particular, your financial information is not used for any marketing or advertising activities.

The 385bet website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device.

4.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functionality of the website. Without them, login, session management, and security features will not work.
• Functional Cookies: Used to remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect website usage statistics to help improve our services.

4.2 Cookie Control

You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may limit some functionality of the website.

385bet never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process transactions.
• Technology Partners: With our technology infrastructure partners to provide secure and reliable services.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: For the purpose of preventing fraud, money laundering, or other illegal activity.

All third parties with whom we share information are bound by strict confidentiality agreements and are required to use your information only for specified purposes.

385bet follows industry-standard technology and practices to protect your information. The key elements of our security measures are:

• SSL Encryption: All data from your website browsing and transactions is protected by TLS/SSL encryption.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
• Access Control: Only authorized personnel have access to your information, and this is strictly monitored.
• Regular Security Audits: Our systems undergo regular security audits and penetration testing.
• Data Backup: Your information is backed up regularly and a disaster recovery plan is in place.

If any security incident is detected, we will take the necessary steps immediately and notify you in a timely manner where applicable.

385bet does not retain your personal information beyond what is necessary. The retention policy for different types of information is as follows:

• Account Information: For as long as your account is active and for a specified period after closure as required by law.
• Transaction Records: For the period determined by financial regulatory requirements.
• Communication History: For the period necessary to improve service quality and resolve disputes.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period ends, information is securely deleted or anonymized in a way that it can no longer be linked to you.

You enjoy the following rights regarding your information held by 385bet:

8.1 Right to Access

If you wish to know what information we hold about you, please contact us. We will verify your identity and provide complete information within a specified timeframe.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you may request a correction. Some information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing financial disputes.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. Use the "Unsubscribe" link in the email or contact our support team directly.

8.5 Right to Lodge a Complaint

If you believe your information has not been handled properly, please contact us directly in the first instance. We will take your concerns seriously and try to provide a prompt resolution.

385bet is a platform for users aged 21 and above only. We never knowingly collect or process information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If we become aware that a minor is using our services, we will immediately close that account and delete all associated information.

If you believe a minor has registered on our platform, please let us know at [email protected].

385bet uses software from Pragmatic Play, Evolution Gaming, Spribe, JILI, and other world-class game providers to deliver the gaming experience. These providers may process certain technical data in order to operate their games.

In addition, our payment gateway providers (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. As you use those services directly during transaction processing, their own policies may also apply.

385bet is not responsible for information collected by any of these third parties. We only ensure that our partners follow industry-standard security and privacy practices.

This privacy policy may change from time to time due to business needs, legal changes, or service improvements. For any significant changes, we will:

• Display a clear notice on the website.
• Send a notification to your registered email address.
• Update the "Last Updated" date at the top of the page.

If you continue using 385bet services after changes are made, you will be considered to have agreed to the updated policy. If you do not agree with the changes, please contact us.

If you have any questions, concerns, or requests about this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

We will try to respond to your request as quickly as possible after receiving it. We may ask you for some additional information to verify your identity if required.